OrdersLayaway / Shipping / Payment / Returns


Ordering:
Place your order using our On-Line Store or call 480-459-5109.

There are several options in which you may choose to pay for your order. We take all major Credit Cards, Pay Pal, Money Order, Cashier's Check and Personal Check.

*If you'd like to pay with a credit card or Pay Pal simply use our secure on-line store.
*How to use our secure On-Line Store:
-Click on the "Add to Cart" buttons for items you wish to purchase.
-Items will be added to your "Shopping Cart".
-Once you have completed shopping add zip code to calculate any shipping (click "Ship outside U.S." link to choose country).
-Click the "Check Out" or the "Check Out with Pay Pal" button.
-Enter information in the proper fields.
-Click "Submit" button.
-Your order is complete and you will receive a conformation via e-mail.

*If you'd like to pay with a Check, MO or Cashier's Check please contact us with your order at 480-380-3119 or miniquins@aol.com
-Sent payment to the following:

   D.A.E. Originals
   1628 E. Southern Ave, Suite 9-204
   Tempe, AZ 85282
   USA

If you have any problems with our shopping cart, don't have access to your own computer, have any questions or would rather place your order via phone please call 480-459-5109. We can take your order right over the phone. If you receive a voice mail, please leave a message and we'll get back to you immediately.

Layaway:
We offer a 30 day layaway payment plan on orders over $200.00. A 50% deposit is due at time of order and balance within 30 days. If a 30 day layaway will not work for you, please contact us and we will negotiate an extended layaway for you. Please allow one layaway per person and or household. All layaways are non-refundable.

Shipping:
Within the U.S. packages are sent Priority Mail®. Please allow 5-7 days for delivery once your order has been processed.
   Shipping prices vary on destination location.

Outside the U.S. packages are sent First Class. Please allow 7-10 days for delivery once your order has been processed.
   Shipping prices vary on destination location.

Extra services such as insurance or delivery conformation will require additional fees unless noted in item description or next to item price.

We do not ship to the following counties: Indonesia and Nigeria.

Payment Methods:
We accept Visa, Master Card, Discover, American Express, Pay Pal, Western Union, personal checks and money orders. Returned checks are subject to a $20.00 fee.

Return & Exchange Policies:
We will gladly exchange, credit or refund your purchase at our discretion, excluding shipping and handling fees, within 30 days of the shipping date on manufactured items only. In-studio items, such as custom orders, prototypes and samples are non-refundable or exchangeable, unless damaged in transit.

Layaways are non-refundable, only exchanges will be issued for same item. If item is no longer in stock a credit will then be issued.

Returns are subject to a 15% restocking fee if items have been removed from box.

NOTE: No merchandise may be returned or exchanged without a prior authorization code. Contact us via e-mail or phone to receive this code.

When preparing for a return be sure to include the following:
-Use the original packaging or a strong corrugated carton.
-To expedite your return/exchange, insert your original receipt with the return
authorization code .
-Pack and tape your package securely.

We cannot accept any packages without return
authorization code, original receipt, lost, stolen, or damaged items resulting from misuse or accident.

Defective merchandise: please contact us immediately via phone or E-mail.

Send returns and exchanges to:

D.A.E. Originals “Guarantee”
1628 E. Southern Ave, Suite 9-204
Tempe, AZ 85282
USA

Other questions: contact us by phone or E-mail.
phone: 480-459-5109
e-mail: miniquins@aol.com